Customer Service Center Head
Category | IT Management / CIO | Salary | 13.5 - 17 M¥ |
Work Type | Permanent | Date | 2009-08-05 |
Location | Other Locations | Ref.# | KHAL 27345 |
(Position Closed)
Overview
Total responsibility for this world famous retail company’s Customer Service center
Company Description
World famous retail company
Responsibilities
*Run the entire Customer Service site, including overall direction, coordination, and evaluation of the site
*Conduct strategic planning, forecasting, and staffing for the site
*Full accountability for setting and meeting operational goals
*Identify improvement opportunities and innovation from customer contacts
*Drive cross-functional and internal Kaizen projects
*Train and motivate various levels of staff in the customer service center, facilitate the building of strong teams
*Migrate technologies developed in-house or acquired from external vendors to improve customer satisfaction and productivity
Requirements
*Emphasis on innovation to create and communicate direction for improving the customer service experience
*Minimum 10 years experience in Call Center/Operation/Manufacturing
*Strong customer oriented mindset
*Experience managing large numbers of people at all levels in an organization
*Ability to challenge the status quo, welcome new ideas, and simplify processes
*Japanese : Native Level
*English : High Business Level
Preferred Experience
*Experience in retail-industry customer service centers is preferred but not required
Desired Traits
*Detail oriented
Description of Benefits
Social Insurance, Commutation Allowance
* Holidays: Paid Holidays
Additional Notes
Customer Service Center Head
(Position Closed)